Privacy Policy
Last Updated: September 29, 2026
1. Introduction
Fades by Kim ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at www.fadesbykim.com, book an appointment, or use our services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Your name
- Your email address
- Your phone number
- Appointment details (services requested, appointment date and time, stylist preference)
- Payment information (processed by Square, not stored by us)
- Any other information you choose to provide when contacting us
We may also automatically collect limited technical information (such as browser type and pages visited) when you use our website, for the purposes of website functionality and analytics.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process, confirm, and manage your appointments
- Send you appointment confirmations, reminders, and updates by email or SMS (if you have opted in)
- Respond to your inquiries and provide customer support
- Process payments for services rendered
- Send occasional promotional messages (only if you have opted in separately for promotional SMS)
- Comply with legal obligations and enforce our Terms of Service
4. SMS Communication Policy
Program Name
Our SMS program is called "Fades by Kim Appointment Messaging."
Message Types
By opting in, you agree to receive text messages (SMS/MMS) from Fades by Kim at the phone number you provide, including appointment confirmations, appointment reminders, appointment change notifications, quote or service responses, customer support communications, and occasional promotional offers.
Opt-In (Express Consent)
SMS messages are only sent to customers who provide express consent by checking the SMS opt-in checkbox on our booking or contact form. Consent to receive SMS messages is not required as a condition of purchasing any goods or services. Providing your phone number does not by itself constitute consent to receive text messages.
Message Frequency
Message frequency varies based on your appointment activity and inquiries.
Rates
Message and data rates may apply. If you have any questions about your text plan or data plan, contact your wireless provider.
Opt-Out
You can cancel the SMS service at any time. To opt out, reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message we send. You will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Help
Reply HELP to any message for assistance, or contact us directly at (209) 202-0798 or info@fadesbykim.com.
Carriers
Carriers are not liable for delayed or undelivered messages.
Supported Carriers
AT&T, Verizon, T-Mobile, Sprint, US Cellular, and most major US wireless carriers. Carrier support may vary.
No Sharing of Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent will not be shared with any third party.
5. How We Share Your Information
We do not sell your personal information. We share information only in the limited circumstances below:
- Service providers: We share information with trusted third parties who help us operate our business, including Square (for booking and payment processing) and our SMS platform provider. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal requirements: We may disclose information if required by law, court order, or valid government request, or to protect our legal rights, safety, or property.
- Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections.
6. Third-Party Services
We use Square as our booking and payment platform. When you book an appointment, personal information you provide is collected and processed by Square, subject to Square's own Privacy Policy and Terms of Service, which we do not control. We recommend you review Square's Privacy Policy before using their booking system.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and for a reasonable period afterward to maintain business records and comply with legal obligations. You may request deletion of your information at any time as described below.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Right to Access, Correct, and Delete
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate or incomplete information
- Request that we delete your personal information (subject to legal exceptions)
- Opt out of SMS messages at any time as described in Section 4
To exercise these rights, contact us at info@fadesbykim.com or (209) 202-0798. We will confirm your request within 45 days and respond as soon as reasonably possible.
California Residents (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:
- Right to know: the categories and specific pieces of personal information we have collected about you.
- Right to delete: personal information we have collected from you, subject to certain exceptions.
- Right to correct: inaccurate personal information.
- Right to opt out of sale or sharing: we do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
- Right to non-discrimination: we will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at info@fadesbykim.com. We may need to verify your identity before processing your request.
10. Children's Privacy
Our SMS program is intended for customers 18 years of age and older. For customers under 18, we require that a parent or legal guardian provide their own contact information and consent to any SMS messaging on the minor's behalf. We do not knowingly collect contact information directly from children under 13 for SMS communications. If you believe a child under 13 has provided personal information to us, contact us at info@fadesbykim.com and we will delete the information promptly.
11. Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings; however, disabling cookies may affect some website features. If we use analytics services (such as Google Analytics), those services may collect information about your visit as described in their own privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the most current version on our website with a revised "Last Updated" date. Material changes will be communicated in a reasonably prominent manner. Your continued use of our services after any changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Fades by Kim
230 West Yosemite Ave, Manteca, CA 95336
Phone: (209) 202-0798
Email: info@fadesbykim.com